1. Get in touch
Kliento is an online invoicing and payments platform for Indian freelancers, operated from India. The fastest way to reach us is by email — pick the channel that fits your query and we'll get back to you within the time stated below.
2. Email channels
- General & product support — hello@kliento.in · within 2 business days
- Billing, cancellations & refunds — billing@kliento.in · within 3 business days (see our Refund & Cancellation Policy)
- Privacy & data requests (access, correction, erasure) — security@kliento.in · acknowledged within 48 hours
- Security disclosures — security@kliento.in
3. Grievance Officer
In accordance with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, you can raise a complaint with our Grievance Officer:
- Designation: Grievance Officer, Kliento
- Email: grievance@kliento.in
We acknowledge grievances promptly and resolve them within 30 days, as required by law. If your complaint relates to personal data and remains unresolved, you may escalate to the Data Protection Board of India.
4. Questions about a payment to a freelancer
If you are a client who paid (or is trying to pay) an invoice raised through Kliento, please contact the freelancer or business that sent you the invoice. Their payments settle directly to them — Kliento does not hold the funds and cannot issue refunds on their behalf. We can still help with technical problems opening or paying an invoice at hello@kliento.in.
5. Policies
See our Privacy Policy, Terms of Service and Refund & Cancellation Policy.