Refund & Cancellation Policy

This policy explains cancellations and refunds for your Kliento subscription — the fee you pay us to use the platform (for example, the Kliento Pro plan).

The Kliento Free plan is free forever and requires no payment. There is nothing to cancel or refund. You can stop using it at any time, or delete your account and all its data from Settings → Danger zone.

Paid plans (e.g. Kliento Pro) may include a free trial. During the trial you are not charged. If you cancel before the trial ends, you will never be billed. If you do not cancel, the plan converts to a paid subscription at the end of the trial and the first charge is taken then.

• You can cancel your paid subscription at any time from Settings → Billing, or by emailing billing@kliento.in.
• Cancellation stops future renewals. You keep access to paid features until the end of the billing period you have already paid for; after that the account moves to the Free plan.
• Subscriptions are billed in advance. We do not charge a cancellation fee.

Because you retain access for the full period you paid for, subscription fees are generally non-refundable for the current billing period. We will, however, issue a refund in these cases:

• Duplicate or incorrect charge — if you were billed twice, or charged after a valid cancellation, we refund the erroneous amount in full.
• Failure of a paid feature — if a paid feature was unavailable for a sustained period due to a fault on our side and we could not resolve it, we will refund a fair, pro-rated amount for the affected period.
• Billing within 48 hours of an annual renewal you did not intend — contact us and we will review it in good faith.

Approved refunds are returned to the original payment method within 5–7 business days (your bank or card network may take longer to reflect it). We do not refund to a different account.

When you collect payment from a client through an invoice — by UPI, card via your connected Razorpay account, or bank transfer — that payment goes to you directly. Kliento facilitates the invoice and the payment link but is not a party to that transaction and never holds the funds.

• Any refund or cancellation of an invoice is decided and issued by you, the freelancer, to your client.
• If you collect via your own Razorpay account, refunds are processed through your Razorpay dashboard under Razorpay's terms.
• We recommend you publish your own refund and cancellation terms for your clients.

For any billing, cancellation or refund request, email billing@kliento.in. For unresolved complaints you may contact our Grievance Officer at grievance@kliento.in (see our Privacy Policy and Contact page). We respond to all billing queries within 3 business days.